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We navigate global organizations from where they are to where they aspire to be
Job Description:
- Familiar with the ITIL concept of Service Request Management
- Create catalog items, client script, client UI policies to present the desired UI
- Create workflows, script includes, notifications in ServiceNow
- Adhere to best practices and provided development standards
- Analyze given requirements and evaluate technical feasibility of the same
- Perform unit testing and present test results
- Perform bug fixing of issues reported
Exp: 4-8 years
Location : Essen, Germany
Job Description:
As a Administrator
- Queue Monitoring and ticket handling within the defined SLA
- Handle escalated issues, join Major incident bridge calls
- Deeper analysis on the issues passed by L2
- RCA – Problem management
- On-call out of office hours support
- Drafting and updating knowledge articles
As a Developer
1) Minor developments (ex: workflow adjustments, business rules, fix scripts)/Bug fixing.
2) Reviewing and potentially adjusting existing operational manuals
Exp : 4-8 years
Location : Herzo, Germany.
Architect Job Description :
- ServiceNow Certified System Administration certification
- Hands-on experience of working with the ServiceNow platform
- Knowledge of the process areas of below modules:
- Incident Management & SLM
- Problem Management
- Change Management
- Project & Portfolio Management (PPM)
- Asset, Configuration Management
- CMDB – Discovery
- Integrations – LDAP ; MID server ; SSO SCCM ; HPSM etc..
- Integration with Asset Vision ( customized the solution to get required data in query and pass dates before creating messages)
- Email Inbound actions and data validation jobs
- Leavers process via schedule jobs and integrations
- Movers Process via Schedule jobs and integrations
- On Boarding Offboarding
- Data Anonymization
- Knowledge Management full life cycle development
- Asset Management
- Service Catalog and Request Management ( for Enhance and re-configure Starters/Movers/Leavers (SML) process)
- Experience of promoting development work in ‘update sets’ through instances
- Experience in creating training material and delivering training (recommended but not required)
Location: Leeds – UK
Detailed job description (Role – Technology lead):
List of Activities:
- Need experience on Mulesoft and have knowledge on other integration skills.
- Scope of work is Application Development and Application maintenance
- Mandatory Skills Mulesoft
- Good to Have Skills CPO
Work Location: Sydney, Australia
Total Experience: 5 – 7 years